Page 6 - Solving Housing Disputes

CONTENTS

Executive Summary

I. Introduction ............................................................................... 4

II. The Housing Disputes Service .................................................... 9

III. Reforming current processes .................................................... 48

IV. Harmonising the system ........................................................... 90

V. Conclusion and Recommendations ..........................................111

VI. Acknowledgments ..................................................................122

VIII. Annexure A: HCRS landing page ............................................125

VIII. Annexure B: Dissent to Chapter II from HLPA members .........126

IX. Annexure C: Chair's response to the Dissent ............................142