Page 144 - Reforming Benefits Decision-Making -(updated - August 2021)

an accreditation scheme and be regularly kept up to date as
organisations’ advice provision changes (paras 4.48 and 4.50).

Appealing a decision

41. The Working Party endorses the establishment of a ‘HMCTS Online’ site that
provides comprehensive, simple, accessible and jurisdiction specific
information on the process of going to a court or tribunal, as well as curated
links to independent advice providers for each jurisdiction. A link to the
advice portal recommended above should also be included in the Social
Security and Child Support section/page (para 4.63).

42. An easy read version of the SSCS1A guide should be produced and included
on the Social Security and Child Support section of HMCTS Online (para
4.64).

43. HMCTS should produce an engaging, clear and high-quality production video
specific to the FTT (SSCS) with tribunal professionals explaining their roles
and giving a realistic overview of what a video, telephone and face-to-face
hearing is like (para 4.64).

44. All decision and direction notices are written as clearly as possible in plain
English. Direction notices, particularly those issuing directions to multiple
parties, should make clear what the appellant is required to do and what is the
responsibility of DWP (or HMCTS) (para 4.66).

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