Page 14 - Reforming Benefits Decision-Making
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Tribunal, with a video to give a realistic overview of what a hearing is like. This
should link to the advice portal and be provided to all appellants.
The benefits decision-making process is failing claimants. Our vision is of a system
that prioritises dignity and respect and that places the user at its heart: a procedurally
fair, efficient, accessible and robust system that works well for everyone, regardless
of their digital capability, their health, their disabilities or their vulnerabilities, and
which provides claimants with the support they require.
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