Page 76 - Reforming Benefits Decision-Making
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be found to automatically extract and analyse the relevant information from
decision notices. It may be that HMCTS could facilitate this, for example by
providing decision notices in a searchable format. In addition, the DWP
sometimes sends Presenting Officers to the hearing, who should report back
on the evidence given and the reasons for the decision.
2.107 Given the valuable feedback that can be gleaned from tribunal decision
notices and the volume of successful appeals, we recommend that the DWP
urgently analyses tribunal decision notices and collects data on the
reason(s) for all successful appeals in order to identify recurring issues
with initial decision-making. The DWP must then use this information to
make improvements in areas identified as being problematic.
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