It makes recommendations aimed at creating a benefits system that prioritises dignity and respect and places the user at its heart. The benefits decision-making system forms a huge part of the administrative justice landscape in the United Kingdom. However, the system is performing poorly, and can have devastating impacts on peoples’ lives. Individuals often lack knowledge as to their possible entitlements; the application process can be inaccessible and confusing; and many are incorrectly denied benefits to which they are entitled or have their benefits terminated or suspended when they are wrongly sanctioned. Challenging incorrectly made decisions is often stressful and lengthy and many individuals give up when faced with a long fight for their entitlement.
Having sat since April 2020, this report makes 44 recommendations aimed at improving the administrative and procedural aspects of the benefits system. It considers initial decision-making, through to appeals, to ensure that the system works well for everyone, regardless of their digital capability, their health, their disabilities, or their vulnerabilities. With increased unemployment and the full economic impact of the pandemic still yet to be realised, the need to ensure a fair benefits system that is accessible and makes timely and accurate decisions is greater than ever. Key recommendations include:
Chair of the Working Party, Lord Low of Dalston CBE said:
These changes would build a system that prioritises dignity and respect and that places the user at its heart: a procedurally fair, efficient, accessible and robust system that works well for everyone and provides claimants with the support they require.
JUSTICE’s Director, Andrea Coomber said,
The Coronavirus pandemic has shown, more than ever, how important the benefits system is to people’s survival when they are unable to work. For many people navigating the system of asking for financial help is incredibly hard. Government should be aiming to make this as straightforward and supportive as possible.
Standard Life Foundation’s Programme Manager, Rebecca Graham said,
The welfare benefits system is an important lifeline but one that is difficult to navigate and to access for many. For some, the very basis for their claim can mean that the complex stages involved in applications, appeals and adjustments are a serious barrier. These recommendations provide a roadmap for policy makers, enabling them to develop the system so it is fairer for all.
The Working Party was generously supported by BlackRock, the abrdn Financial Fairness Trust, and Weil, Gotshal and Manges LLP.
Read the full report here (PDF version here).
Find out more about the Working Party here.
Please direct queries to Stephanie Needleman, Acting Legal Director.
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