Specialist Services

Some areas are supported by specialist organisations. You may find the list below helpful for your complaint.


Bail for Immigration Detainees (BID)

Resources and guides available online as well as advice available over the phone.

  • General queries and helpline for detainees: 020 7456 9750 (Mon-Thurs, 10am-12.00pm)
Asylum Aid

Offers free one-off advice to individual asylum seekers.

  • Asylum Advice Line: 020 7354 9264 (Tues, 1.00pm-4.00pm)
  • General enquiries and appointments: 020 7354 9631


Equality and Advisory Support Service

Provides information on discrimination and human rights, resolving issues and finding support for legal claims.

  • 0808 8000082

Mental Health


The Mind Legal Line provides information and advice on mental health related law.

  • 0300 466 6463 (Mon-Fri, 9.00am-6.00pm)
  • Mind Legal Line, Unit 9, Cefn Coed Parc, Nantgarw, Cardiff, CF15 7QQ

Housing and Domestic Violence


The website provides information about housing rights and lists local advice centres. They can also provide emergency advice about homelessness via the helpline number:

  • 0808 800 4444
Women’s Aid

Provides information and support on their website, list agencies near to you that you can visit and has a free, 24 hour, national domestic violence helpline.

  • 0808 2000 247

Modern slavery

Modern Slavery Helpline

If you think you are a victim of modern slavery call the confidential helpline on 08000 121 700.


Acas (Advisory, Conciliation and Arbitration Service)

Gives advice on employment matters and provides mediation for employment disputes.