Solving Housing Disputes

The challenge 


JUSTICE has convened a Working Party to take a fresh look at the systems in place for the resolution of housing disputes. We think that courts may not be the best starting point for the resolution of housing issues and that there are likely to be other, better ways to resolve these matters.

Housing disputes are not uncommon: in England, there were 28,790 landlord possession claims and 5,648 mortgage possession claims filed between October and December 2018. Meanwhile homelessness has risen by 165% since 2010 and local authorities owe an increasing number of homelessness obligations against a backdrop of diminishing resources. But the mechanisms for resolving these disputes are inadequate. Cases are split between the County Court and the First-tier Tribunal, with the result that some have two separate hearings on the same facts. The adversarial nature of formal proceedings may threaten any ongoing relationship between parties. Inequality of arms is an ongoing problem. And since legal aid is only available in a limited sense, some people only speak to a lawyer when the loss of their home is imminent, even though early legal advice might have prevented the matter reaching court at all.

There have been various attempts over the years to tackle specific problems in housing law dispute resolution. In 2008, the Law Commission published a report which examined the case for a specialist housing tribunal. More recently, the Civil Justice Council has been piloting the ‘cross-ticketing’ of judges, so that cases which would otherwise have to be heard by both the First-tier Tribunal and the County Court can be heard concurrently by a judge wearing ‘two hats’. In November 2018, the Ministry of Housing, Communities and Local Government issued a Call for Evidence to consider the case for a new Housing Court.

The Working Party 


The Working Party will consider ways to promote access to justice through dispute resolution systems designed for the very people who experience a housing problem. The Working Party has convened three subgroups which will look to test ideas, gather evidence and create recommendations for reform of the housing disputes system. The subgroups are (a) Digitisation within housing disputes; (b) Current processes used to resolve housing disputes; and (c) User needs/alternative dispute resolution within housing disputes.

The members of the Working Party are:

  • Chair – Andrew Arden QC (Former head of Arden Chambers)
  • Professor Helen Carr (Professor at University of Kent, part-time First-tier Tribunal (Property Chamber) judge)
  • Professor Martin Partington CBE (Emeritus Professor of Law, University of Bristol)
  • Professor Caroline Hunter (Head of York Law School, part-time First-tier Tribunal (Property Chamber) judge)
  • Judge Suzanne Burn (Deputy District Judge, retired District Judge)
  • Justin Bates (Barrister at Landmark Chambers)
  • Carlos Dabezies (Retired District Judge (civil and family)
  • Judge Tim Powell (Regional Judge for London, First Tier Tribunal  (Property Chamber)
  • Alexandra Carr (Senior Associate, Howard Kennedy, JUSTICE board member)
  • Nick Billingham (Partner, Devonshires)
  • Daniel Clarke (Barrister at Doughty Street Chambers, HLPA representative)
  • Tessa Buchanan (Barrister at Garden Court Chambers, HLPA representative)
  • Alana Evans (HMCTS observer)
  • Alex Walters (Rapporteur)

We are very grateful to Howard Kennedy and Charles Russell Speechlys who are supporting the Working Party.


The report

The Solving Housing Disputes report was published on 5 March at Howard Kennedy in London.

The report features 54 recommendations and is set out in two parts, making the case:

  • First, for a future model of dispute resolution, the Housing Dispute Service (HDS)
  • Second, irrespective of whether the HDS is introduced, for essential reforms to the current system.

The HDS would be an entirely new and distinct model for dispute resolution. It would fuse elements of problem-solving, investigative, holistic and mediative models utilised elsewhere in the justice system. The proposal offers a new approach premised not just on dealing with individual disputes, but rather on remedying underlying issues that give rise to housing claims and sustaining tenant-landlord relationships beyond the life of the dispute. We propose that should the HDS take off beyond a pilot phase, it would be a national service funded by subscription from housing providers.

However, the proposal for a fully formed HDS is bold, ambitious and will require significant time and investment. It will have to be tested and rigorously evaluated through a pilot phase. If the pilot shows positive results, in the longer term the HDS will need to be integrated with and replace elements of the current system.

The HDS is not an idea accepted by all our members and was opposed by the tenant lawyers we consulted. It is controversial and for many, the solution to current problems is to remedy austerity era policies. Nevertheless, the majority of the Working Party consider that the HDS could offer a better outcome for all parties to housing disputes than the current system and is worth exploring – carefully, in limited scope, against relevant criteria and with advisory input from all relevant professional groups.

Andrew Arden QC, Chair of the Working Party, said:

 The report looks broadly at housing disputes and makes a range of recommendations aimed at improving the current system and establishing a single point of entry for all disputes. However, there is no doubt that the headline point is the proposal for the piloting of a new Housing Disputes Service. I believe passionately that only something like the HDS can actually alleviate the strain of disputes with their landlords for tenants, promise something more hopeful to the homeless and advance housing conditions through a wider consensus.


Read the full report here (PDF-version available here)

Read the press release here