Understanding Courts

This report seeks to place lay people at the heart of the justice system – across all courts and tribunals – so that these are places not simply where legal professionals work but where the public can participate effectively in the resolution of their legal problems and feel that they have fully received access to justice. Courts and tribunals are arenas in which the public resolve legal disputes. If they cannot understand and feel connected to the legal process, access to justice is undermined.

Despite many attempts to simplify the process, in an era where cuts to legal aid mean that many more people go unrepresented, studies continue to cast doubt on how our justice system is currently operating. Previous research and the work of other JUSTICE working parties has revealed a disconnect between professionals and lay users in court, with the at-times chaotic nature of proceedings creating a culture that marginalises the public using our courts.

The Working Party recognises that a huge amount of work is already underway to help lay users to understand the legal system – from the clear and simple guides and tools developed by NGOs to the training in vulnerable witness handling for judges and advocates. However, these efforts are currently piecemeal and targeted at certain categories of lay user. We consider that a change in approach is required by HMCTS, lawmakers and court professionals to place all lay users at the heart of legal process, so that every effort is taken to enable lay people – according to their role − to understand and take part in legal process.

As the title of our report, Understanding Courts, implies, a two way process is required: lay users need to understand what is happening in court and courts need to understand why the position of lay users, especially the unrepresented and vulnerable, needs thoughtful consideration and adjustment of practise.