JUSTICE has written a new report entitled Innovations in personally-delivered advice: surveying the landscape (January 2018). The report is available here.
In summary, the report briefly surveys the landscape post-LASPO – looking at innovative projects and practices in personally-delivered civil legal advice. We assess whether these are effective, efficient and ethical. The three sections of the report are: prioritising user convenience; experiential learning; and alternative business models. We suggest that some of the developments mentioned might offer scalable models for future development – but importantly, much more independent academic research is needed to assess “what works”.
JUSTICE is very grateful to external consultees who offered their thoughts:
- Bev Anderson –Trussell Trust
- Nimrod Ben Cnaan – Law Centres Network
- Tanzil Chowdury – Birmingham Law School
- Rachel Dunn – Northumbria University
- Victoria Egerton – Citizens Advice Manchester
- Miranda Grell – Hackney Community Law Centre
- Swee Leng Harris and Matthew Smerdon – the Legal Education Foundation
- Lindsey Poole – Advice Services Alliance
- Shiva Riahi – UCL Centre for Access to Justice