Innovations in personally-delivered advice: surveying the landscape

JUSTICE has written a new report entitled Innovations in personally-delivered advice: surveying the landscape (January 2018).  The report is available here

In summary, the report briefly surveys the landscape post-LASPO – looking at innovative projects and practices in personally-delivered civil legal advice. We assess whether these are effective, efficient and ethical. The three sections of the report are: prioritising user convenience; experiential learning; and alternative business models. We suggest that some of the developments mentioned might offer scalable models for future development – but importantly, much more independent academic research is needed to assess “what works”.

JUSTICE is very grateful to external consultees who offered their thoughts:

  1. Bev Anderson –Trussell Trust
  2. Nimrod Ben Cnaan – Law Centres Network
  3. Tanzil Chowdury – Birmingham Law School
  4. Rachel Dunn – Northumbria University
  5. Victoria Egerton – Citizens Advice Manchester
  6. Miranda Grell – Hackney Community Law Centre
  7. Swee Leng Harris and Matthew Smerdon – the Legal Education Foundation
  8. Lindsey Poole – Advice Services Alliance
  9. Shiva Riahi – UCL Centre for Access to Justice